BOB WHITE - BASE CAMP - STRUCTURED CAP

We usually ship all orders within 1-2 business days, but we are currently experiencing production delays while we focus on the health and safety of our team. We clearly note expected ship dates on the product page and throughout the entire ordering process.

We use USPS for free shipping, and transit times can sometimes take up to 5-10 days.

Once your order has shipped, a shipment confirmation email will be sent to you. You can check on your order's status here.

Provide an answer to the question here, with as much detail as possible to help your customers.

For orders that you need by a specific date, we strongly recommend that you select an expedited shipping method.

We allow all merchandise, with the original receipt or packing slip, to be returned for a full refund within 30 days of the purchase by mail to our Customer Care Department. All items must be unworn, unwashed and in new condition to be eligible for a refund or merchandise credit.

Refunds for items returned after 30 days of original purchase will be in the form of store credit at the current retail price. Items returned after 90 days of purchase will not be accepted. If you receive a defective item, the wrong item, or the wrong quantity, please contact us immediately. We will resend the correct item to you and refund the return shipping costs due to our error.

For return instructions, please click on the following link: How do I return/exchange an item?

Refunds are processed within 7 days from when we receive the item(s).

We are unable to process exchanges. If you need a different item from the one that you purchased, you will need to return your item and place a new order.